Transport Department

Passengers may also contact Transport Department for up-to-date information.

For Public Transport Services

Enquiry hotline:

2804 2600

Fax number:

2804 2652

Website address:

E-mail address:

Transport Complaints Unit

Telephone number:

2889 9999

Fax number:

2577 1858

Message to the Public

When taking public transport services, people with disabilities encounter various difficulties. They may require special caring and attention from the general public. It is a civic virtue to let people with disabilities use the public transport services as respectful as the general public. As such, both the general public and operators of various transport modes should be considerate, patient, polite and helpful to people with disabilities because they may require a longer boarding and alighting time than other passengers when using the public transport services due to their mobility difficulties.

To achieve this, the following actions have been undertaken :

1. all staff of transport operators have been trained to offer assistance to people with disabilities during boarding and alighting when requested;
2. priority seats inside train, bus and vessel have been designated for people with disabilities and senior persons; and
3. notice has been displaced at bus stop to advise waiting passengers to let people with disability board the bus first.